Location: The Hope Center, 4640 E. Elwood St., Suite 1, Phoenix, AZ 85040 (in person)

Schedule: Part-time, 20 to 25 hours per week, with up to 28 hours during busy seasons. Mostly weekdays, with one Saturday a month and some evening and weekend events

Pay: $20 to $22 per hour, based on experience

Reports to: Executive Director, working closely with Programs Director

Start date: January 2027

About Lighthouse For Hope

Lighthouse For Hope is a Phoenix-based nonprofit supporting families navigating childhood cancer and blood disorders. We provide direct financial assistance, household and comfort supplies, peer support, and community to families from diagnosis through treatment and beyond. Our programs include Hope Families, Holidays For Hope, the Illuminate Retreat, and monthly events at the Hope Center, our programming hub with a family lounge, playroom, pantry, and donation room.

About The Role

The Operations & Programs Coordinator keeps Lighthouse running smoothly behind the scenes so our families get the best of us. You will be the person who makes sure the Hope Center is clean, stocked, and ready for every family who walks through the door, and you’ll often be the friendly face welcoming them in. You will manage the flow of in-kind donations, support our programs and fundraising events with prep and logistics, and help oversee our volunteers.

This role is a mix of hands-on work, organization, and time with families. Some days you will be picking up donations and restocking the freezer. Other days you will be emailing brands for product donations or building a volunteer schedule for an event. If you like knowing where everything is, enjoy checking things off a list, and want your work to matter to families going through the hardest time of their lives, we would love to meet you.

What You’ll Do

Our work follows a seasonal rhythm. Some responsibilities are steady all year, and others pick up during specific programs and events. You won’t be doing everything at once.

Year-round

Hope Center operations

• Keep the Hope Center clean, organized, and welcoming, including the family lounge, playroom, pantry, and donation room.

• Assist with set up and break down for monthly Saturday family events.

Hope Families

• Prepare the space for Hope Family visits in partnership with the Programs Director.

• Welcome families to the Hope Center and spend time with them during visits, helping them feel comfortable, cared for, and supported.

In-kind donations and donor support

• Receive, log, and organize in-kind donations, and occasionally pick up donations around the Phoenix area.

• Reach out to brands and local businesses for product and gift card donations.

• Draft and send donor thank-you emails and acknowledgments, and keep donor records and shared trackers up to date.

Volunteers

• Oversee our volunteer system, including applications, waivers, and scheduling.

Seasonal

Spring Fundraiser (Q1)

• Help with event prep, supplies, and day-of support.

Illuminate Retreat (outreach and prep in Q2, logistics and planning at the end of Q3 into Q4)

• Outreach and prep (Q2): Reach out to brands and businesses for product donations and gift bag items, and track requests, follow-ups, and confirmed donations.

• Logistics and planning (end of Q3 into Q4): Help with scheduling, gift bag assembly, supplies, and retreat setup.

Black Tie Bingo Bash (outreach and prep in Q2, logistics and planning in Q3)

• Outreach and prep (Q2): Reach out to brands and businesses for auction items, prizes, and in-kind donations, and track requests, follow-ups, and confirmed items.

• Logistics and planning (Q3): Help with vendor coordination, scheduling, setup, and day-of support.

Holidays For Hope (Q4)

• Log in-kind donations and coordinate donation drive logistics.

• Schedule volunteers for wrapping days.

• Help match sponsors with families and coordinate their shopping.

Who You Are

• You’re organized and detail-oriented. Things don’t fall through the cracks with you.

• You take initiative. You notice what needs to be done and do it without being asked.

• You’re comfortable doing whatever the day needs, from cleaning and breaking down boxes to emailing a brand partner.

• You’re warm and steady with people who are going through something hard. Experience with or interest in trauma-informed care is a plus.

• You treat families’ stories and information with care and keep them confidential.

• You communicate clearly and kindly, in person, by email, and on the phone.

• You work well on a small team, are happy to pitch in wherever you’re needed, and can adapt when plans change.

Preferred Experience

• 1 to 2 years of experience in one or more of these areas: administrative or office support, event planning or coordination, nonprofit work, volunteer coordination, hospitality, or customer service

• Experience managing inventory, donations, or supplies

• Experience with donor or community outreach, such as emailing businesses, following up on requests, or writing thank-you notes

• Experience with a donor CRM, volunteer platform, or inventory system is a plus

• Experience working or volunteering with children, families, or people going through a difficult time

Requirements

• A reliable personal vehicle for some donation pickups and errands, plus a valid Arizona driver’s license and proof of auto insurance. Mileage is reimbursed.

• Able to lift and carry bigger items and boxes and be on your feet for extended periods during events and setup.

• Comfortable with Google Workspace (Gmail, Docs, Sheets, and Drive) and willing to learn new systems.

• Available one Saturday a month and for occasional evening and weekend events, with advance notice.

• Able to handle donor and family information with discretion and confidentiality.

• Must pass a background check, since this role works directly with children and families.

What We Offer

• $20 to $22 per hour, based on experience.

• Mileage reimbursement for donation pickups and work errands.

• Paid sick time.

• A flexible schedule built around our seasonal rhythm and events.

• A small, supportive team, and the chance to see the impact of your work every day.

How To Apply

To apply, complete the application below and include your resume. The application takes about 10 to 15 minutes.

Timeline

• Applications will be reviewed on a rolling basis, with priority given to those received by December 1, 2026. The position will remain open until filled.

• The anticipated start date is January 2027.

If you have questions about the role, email us at hannah@lighthouseforhope.org.

Lighthouse For Hope is an equal opportunity employer. We welcome applicants of all backgrounds and encourage people with lived experience of childhood cancer or blood disorders to apply.